Vipyes Privacy Policy —
Our Commitment to Protecting Your Data

Vipyes is a trusted online betting and gaming platform in Bangladesh. We believe that protecting your personal data is not just a legal obligation — it is our ethical responsibility. The Vipyes Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

This Privacy Policy applies to Vipyes's website, mobile app, and all related services. By using our platform, you are considered to have accepted the terms of this policy. If you have any disagreements, please contact our support team before using the platform.

Vipyes follows international data protection standards, and this Privacy Policy has been developed in alignment with the core principles of the GDPR. We are committed to keeping your data safe and confidential at all times.

Vipyes collects various types of information, which can be divided into two main categories: information you voluntarily provide and information automatically generated through your use of the platform.

Optional Information

Some information is collected on an optional basis — such as your preferred game category, language preference, and communication preferences. Your account will function normally even if you choose not to provide this information.

Vipyes collects information through several methods. You have every right to be fully informed about each of them.

• Registration Form: You provide information directly when opening an account.
• KYC Process: Documents and photos are collected for identity verification.
• Payment Gateway: Financial information is collected during deposits and withdrawals.
• Cookies & Tracking: Some information is collected automatically while you browse the website.
• Customer Support: When you contact us, the details of that conversation are saved.
• Mobile App: Device and location data may be collected while using the app (subject to your permission).

Vipyes uses your data only for specific, lawful purposes. No information is ever used beyond its stated intent.

• To create and manage your account and verify your identity.
• To process deposit, withdrawal, and bonus transactions.
• To prevent fraud, money laundering, and illegal activities.
• To provide customer support and resolve issues.
• To inform you about new bonuses, promotions, and offers (with your consent).
• To improve the platform and develop new features.
• To meet legal and regulatory obligations.
• To run our responsible gaming programs.

Vipyes never sells your personal data. However, in certain limited circumstances, information may be shared with trusted third parties.

When Information Is Shared

• Payment Processor: To process transactions via bKash, Nagad, Rocket, and bank transfers.
• KYC Verification Provider: With licensed verification services to confirm your identity.
• Security Agencies: With regulatory authorities for fraud prevention and anti-money laundering purposes.
• Legal Obligation: Under a court order or a lawful request from a government authority.
• Cloud Service Provider: data storage, under strict confidentiality agreements.

What We Never Do

• Selling or renting your information to advertisers.
• Sharing data with unrelated third parties without justification.
• Sharing your data with marketing partners without your consent.

The Vipyes website uses cookies and similar technologies to enhance your browsing experience and help the platform function properly.

You can block cookies through your browser settings, though doing so may cause some platform features to not work properly. Essential cookies cannot be disabled, as the site cannot function without them.

Vipyes does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: For the duration your account is active, and for 5 years after it is closed.
• Transaction Records: 7 years, in accordance with international AML regulations.
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years after last contact.
• Browsing Logs: Up to 90 days.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

As a Vipyes member, you have several important rights regarding your personal data. We are committed to upholding each of these rights.

To exercise these rights support@vipyes.ws Email us at the address provided. We typically respond within 30 days.

Vipyes is strictly for adults — only users aged 18 and above are permitted to use this platform. We do not knowingly collect data from anyone under the age of 18.

• Age verification is required at the time of registration.
• If it is found that a minor has created an account, it will be closed immediately.
• If any data belonging to a minor has been collected, it will be deleted immediately.

Vipyes may update this Privacy Policy from time to time. If any changes are made, we will inform you through the following means:

• A notification will be displayed when you log in to the platform.
• You will be notified of any updates via your registered email.
• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified at least 14 days before any significant changes take effect.

Continuing to use Vipyes after any changes are made will be taken as your acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request to close your account at any time.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team.

Once you submit a data protection request, we will verify your identity and respond within a maximum of 30 days. If a case requires additional time, we will notify you in advance.